Last month saw us heading down to London, to an exclusive venue on Park Lane, as we had been shortlisted in the Guides for Brides Customer Service Awards.

Guides for Brides are one of the largest on line wedding directories and we were delighted to be in contention again after winning the award for the Midlands Region last year. This year however the awards were structured differently with one award for each category across the whole of the UK!

So, although obviously thrilled to be on the shortlist, our expectations weren’t high as we were up against some tough competition – some real heavyweights in the bridalwear world!

It was a black tie occasion and it did feel a little weird setting off to London mid-afternoon in full evening dress ready to rock the red carpet, but we headed off determined to have a great evening.

Arriving at the venue we were a little (understatement) excited as this was our first experience of any awards ceremony (last year our award arrived in the post) and the event didn’t disappoint! The fizz flowed; the great and good from the bridal industry were mingling; secret singing waiters provided surprise entertainment and even an unexpected celebrity made an appearance!


Secret Waiters surprise waiting guests!




Pre award nerves kicking in at Customer Service Awards Ceremony


George Graham

Rob excited to meet George Graham (ex Arsenal Manager) who’s daughter was also up for an award – and won!!

We entered the ceremony room having already had a fantastic evening! The lights dimmed and the presenters announced the finalists in first Customer Service award category – Bridalwear! – And there we were amongst all those big names, so happy that we’d made the final!

Announcing that, as it was a hard fought category, they were presenting two highly commended awards ….. including one of the biggest names in bridal boutiques… and onto the winner! It was us! We couldn’t believe it when we heard our name called and we went up to collect our award in shock and with more than a few tears – it was so unexpected!




The rest of the evening passed in a bit of a blur, although it was fabulous to see some of the companies we had come to know over the last few years also pick up awards in their categories. Overall, the whole evening was an overwhelming experience and it took a long while for it to actually sink in! There may have even been a little bit of happy singing on the way home (nothing at all to do with the amount of fizz consumed)!

Having won this award is amazing but the truly wonderful thing about it, is that the only reason we were even at the awards is because we were nominated by one of our beautiful brides. We won based purely on the votes and, more importantly, the feedback we received so we would like to thank each and every person who took the time to vote for us and write such lovely things.


Customer Service Winners 2016

We are lucky to work in a business where we meet so many lovely ladies, their families & friends, and privileged to be a part of so many brides special day. In reality this award belongs to all of you! Thank you!